A parcel is late or lost

Check the tracking in your order first: carriers can take a day or two longer than advertised.

If it still hasn't arrived, open the order and press There's a problem, then choose “It hasn't arrived”. If it was sent with an Amazesomebody label and the carrier hasn't delivered it, our team claims from the carrier straight away and you'll get a full refund if it's lost. The seller doesn't need to do anything.

If the tracking of a parcel sent with an Amazesomebody label stops moving for the carrier's limit (7 to 15 days, depending on the carrier), we open the case ourselves and tell you both.

Sellers are paid only once the item has arrived and the buyer's 48-hour check has passed.