Villeroy & Boch 1871 Short Pile Rug Abstract

**Return Conditions**

- You request a return for change of mind within 30 days from the day after the products are delivered.
- The item must be in the same condition as when you received it: unused, unwashed, undamaged, unaltered, with tags attached, and in its original packaging.
- The return must not fall under any of the exceptions listed below.

**Exceptions / Non-Returnable Items**

We cannot accept returns for change of mind for:

- Custom or personalized products, including pre orders leather bags.
- Items sealed for hygienic purposes that have been unsealed.
- Perishable goods such as food, flowers, or plants.
- Personal care products, such as beauty or skincare items.
- Hazardous materials, flammable liquids, or gases.
- Sale or clearance items.
- Gift cards.

Please note: If you exercise your 30-day return right and the item has been mishandled or used improperly, we reserve the right to deduct an amount from your refund. This deduction will not exceed the original purchase price. If we have already issued a refund and later find the item was handled inappropriately, you may be required to pay us the appropriate amount.

**Faulty Items, Damages, and Issues**

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at **CustomerSupport@amazesomebody.com** so we can resolve the issue promptly.

**How to Return Your Item**

- Use our returns portal at **Request a Return** to initiate the process.
- Alternatively, email us at **CustomerSupport@amazesomebody.com** with your order number, details of the items you wish to return, and any relevant information. If exercising your 30-day change of mind right, you may also complete and send our Cancellation Form via email or post.

Once your return is accepted, we will provide instructions on how and where to send your package.

**Return Shipping**

The customer is responsible for the return shipping costs. We recommend using a tracked service to ensure your package reaches us safely. Please retain proof of postage.

**Exchanges**

To exchange an item, we suggest returning the unwanted product and making a new purchase for the desired item once your return is processed. Exchanges can be requested upon approval.

**Refunds**

We will notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 30 business days have passed since your return was approved, please contact us at **CustomerSupport@amazesomebody.com**.